Caregiver/Family Advocacy and Support Services Service Provider- Level 2

New York, Consultant/Contractor

The Caregiver/Family Advocacy and Support Services- Level 1 service provider is responsible to provide families, caregivers, and collateral contacts with techniques and information not generally available so that they can better respond to the needs of the child/youth. This service is intended to assist the child/youth, family/caregiver, and collateral contacts in understanding and addressing the participant’s needs related to their disability(ies).

Participating in community events and integrated interests/occupations are important activities for all children/youth, including those with disabilities (developmental, physical, and/or behavioral health in origin). Success in these activities is dependent not only on the child/youth, but on the people who interact with and support the child/youth in these endeavors. Caregiver/Family Advocacy and Support Services improves the child/youth’s ability to gain from the community experience and enables the child/youth’s environment to respond appropriately to the child/youth’s disability and/or healthcare issues.


Essential Duties and Responsibilities

· Training for the child/youth and/or the family/caregiver regarding methods and behaviors to enable success in the community.

· Direct self-advocacy training in the community with collateral contacts regarding the child/youth’s disability(ies) and needs related to his or her health care issues.

· Self-advocacy training for the child/youth and/or family/caregiver, including during community transitions.

· Improve the child/youth’s ability to gain from community experience.

· Development and updating of Person Center service plans (initial plan within 30 days of first service and every 6 months thereafter) including obtaining medical consenter signatures at the initial session following the approval of such documentation.

· Obtaining consents and enrollment documents for newly enrolled children/youth at initial session and scanning documents into the Electronic Health Record.

· Attend monthly waiver service provider meetings and individual’s supervision to stay current on practices and protocols.

· Submit progress notes, service plans, and service provider logs within set forth-required timeframes. It is the responsibility of the provider to maintain necessary technology (phone, internet, timely computer access, and video camera) to perform job requirement functions of documentation, coordinating, service planning and billing.

· Report incident(s) to supervisor upon discovery.

· Maintain open communication with other service providers (e.g., Care Manager, other service providers and Supervisory Team) to report on child/youth’s progress, identify any potential barriers and referrals, and to support the overall health and wellbeing of the child and family.

· Check emails daily and respond to emails from Care Managers, Supervisors, and other team members within 24-48 hour.

Setting of Service Provision:

  • Family Peer Support Services can be provided in a variety of settings, including community locations, the family or caregiver’s home, or where the child/youth lives, works, attends school, engages in services, and/or socializes.

Essential Skills, Experience, Licensure, Certification:


  •  Caregiver/Family Advocacy and Support Services level 2 service providers are minimally required to have a Bachelor’s Degree, plus two years of related experience. The preferred qualifications are a Master’s Degree in education, or a Master’s Degree in human services plus one year of applicable experience. 

 Relationships with Others

  • Maintains a strength-based approach in working with children and families. 
  • Accepts and applies constructive feedback from supervisors to enhance the quality-of-service delivery.
  • Be a team player.
  • Have a strong sensitivity to cultural differences present among staff and members within our organization.
  • Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families.
  • Ability to set limits and maintain helping role of practitioner and to intervene appropriately.


Working Conditions

  • Work is conducted in the community of the youth being serviced.

 Training Requirements:  

  • Prior to Service Delivery:
    • Mandated Reporter Training
  • Within 6 months of hire:
    • Personal Safety
    • Safety in the Community
    • Strength Based Approached
    • Suicide Prevention
    • Domestic Violence Signs and Basic Interventions
    • Trauma Informed Care

Pay Rate: $35.00 an hour

CCF is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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