Communications Coordinator

New York, Full-Time

Communications Coordinator Duties and Responsibilities:

·        Maintains CCF’s website and CMA Portal, updates as necessary based on changes relating to staff, CMAs, external partners, and other items

·        Maintains and updates distribution lists in an online marketing platform (i.e. Constant Contact, MailChimp)

·        Manage CCF’s social media accounts (LinkedIn, Facebook, etc.)

·        Develops a Monthly or Quarterly Newsletter for Marketing to external and internal stakeholders and providers in our network

·        Manages requests to join the CCF Mailing List

·        Updates and manages providers in the CCF Infobank

·        Ensures that all of CCF’s web-based platforms are up to date

·        Disseminates information on DOH and CCF updates to internal and external partners through online marketing platform

·        Manages CCF’s general email box and general phone calls through CCF’s main number

·        Provides systems access (GSI, SharePoint, CMA Portal, etc.) to appropriate Care Management Agency (CMA) and Managed Care Organization (MCO) staff

·        Creates and distributes flyers, newsletters, and other marketing materials

·        Performs all administrative tasks related to trainings and registrations, including preparation of materials

·        Assists Operations Manager with coordinating and facilitating in-person trainings for Care Managers, Supervisors, and Directors within the CMA Network

·        Assists Operations Manager with coordinating and facilitating trainings for Community and Provider Partners

·        Assists with development of training curriculum and materials, and completes updates as needed

·        Maintains and updates training database and training records

·        Generates training reports upon request of the Operations Manager

·        Assists Operations Manager with administrative tasks related to onboarding new CMAs

·        Attends meetings as assigned, and follows up after meetings to ensure assignments, projects, and other tasks are progressing in a timely manner

·        Provides administrative support in the preparation of presentations and papers

·        Answers telephone calls, directs them to appropriate employees when necessary, and records messages as needed

·        Maintains working knowledge of NYS DOH policies and external events relating to CCF

·        Follows up and resolves administrative issues in a timely manner

·        Performs special projects and related duties as required

·        Completes tasks assigned by the Chief Operating and Compliance Officer and CEO as requested

·        Other related task that may be assigned

Educational Requirements:

Bachelor’s Degree preferred; communications; or related field or equivalent work experience required. 

Other Requirements

·        3+ years of full-time work experience in a fast-paced environment

·        Experience maintaining websites, social media platforms (i.e. LinkedIn, Facebook), and online marketing platforms (i.e. Constant Contact, MailChimp)

·        Strong knowledge of WordPress, MS Excel, Word, Outlook, PowerPoint and Google applications, O-365

·        Experience with developing and maintaining contact lists/database, records or shared calendars

·        Experience facilitating trainings and developing training materials

·        Excellent written and oral communication skills

·        Experience working in one of the following industries preferred: Healthcare; Child Welfare; State or City government

·        Customer-focused with ability to maintain professional confidentiality

·        Excellent organizational skills

·        Accountable and results orientated

·        Ability to work both independently and in a small team environment

Strong focus on problem-solving, teamwork and collaboration

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